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What kinds of personal information do we collect?
‘Personal information’ is information or an opinion, in any form (whether true or not), about an identified individual or an individual who is reasonably identifiable.
The kinds of personal information we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, supplier or in some other capacity.
How do we collect your information?
We may collect personal information in a variety of ways, including from you directly (including when you interact with us in writing, electronically or via telephone), when you visit our website, when you participate in our events or promotions, when we supply products or services to you and from public sources of information and marketing and similar lists which are legally acquired by us.
How do we use your information?
Your privacy is respected, and I will not sell, rent or trade your personal information.
I will use personal information for a variety of purposes to effectively conduct my business, including to:
- supply my customers with products and services.
- provide our customers and prospective customers with information about myself and our products.
- conduct research and development
I may also use your information for other purposes required or authorised by or under law (including purposes for which you have provided your consent).
How do we store your information?
I may store your information in hardcopy and/or in electronic form on computer servers that are located at my business address and secure offsite 3rd party service providers. I have taken steps to protect the personal information held from misuse, interference and loss, and from unauthorised access, modification or disclosure.
Do we provide you with information about products?
If you are a customer or a potential customer, I may use your personal information to provide you with information on products and offers that I believe may be relevant to you or that you would be interested in, even after you cease acquiring products or services from us, and you consent to us doing so for an indefinite period of time unless and until you opt out of receiving this information You consent to us sending you the information by direct mail, email and telephone, unless and until you tell us not to contact you in these ways
How can you opt out of receiving information about products and services?
You can opt out of receiving marketing communications in any of the following ways:
- by sending me email via the contact form
If you are a customer, please provide your customer or account numbers so that your request can be confirmed against your customer details.
What if you have a complaint?
Please contact me using the details below if you have any concerns or complaints about the way information has been collected or. I will investigate your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can contact me to discuss your concerns.